Last Revised: Friday, December 8, 2023

This agreement is between the user (“you”) and 10Corp, acting as an agent of Web Services, LLC.

Products purchased from 10Corp may be refunded only if canceled within the specified refund period outlined in this policy. Some products have different refund policies or are not eligible for a refund under any circumstances. Please refer to the specific terms below for more details.

Definitions

For the purpose of this Refund Policy, “Date of the transaction” means the date of purchase of any product or service, including the date any renewal is processed by 10Corp in accordance with the terms and conditions of the applicable product or service agreement [see here].

Refund Period

You may cancel a product at any time, but a refund will only be issued if you request a refund through 10Corp’s customer service within the specified refund time frame for the applicable product.

No Refund After Account Closure

If eligible for a refund, you must request it before account closure. You may close your account at any time, but once closed, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Special Terms for Specific Regions

Brazilian Customers:
Products or services sold by 10Corp may be refunded only if canceled within seven (7) days from the date of the transaction.

EU & UK Consumers:
You have a statutory right to cancel products and services within 14 days from the date of the contract. However, we are entitled to charge a reasonable amount for the services already provided as of the cancellation date. Therefore, a full or any refund may not be due. This does not affect the “Products with Special Refund Terms,” where full refunds may be applicable. This policy does not affect your statutory rights.

Standard Refund Terms

  • Annual Plans: Refundable within 30 days of the date of the transaction.
  • Monthly Plans: Refundable within 48 hours of the date of the transaction. (Monthly Plans include all plans with less than a 1-year term, e.g., 6 months, 9 months, etc.)
  • Security products with remediation service: Non-refundable once a cleanup request has been submitted.

Products with Special Refund Terms

  • Ad Spend:
  • SEV Premium: The ad spend and search marketing fees are non-refundable for the current month.
  • Refunds may apply to future pre-paid months and future-month additional ad spend and search marketing fees.
  • Assisted Service: Refundable after the initial three months.
  • Auction Featured Listings: Refundable during the first 24 hours if there are no bids.
  • Auctions Additional Categories: Refundable during the first 48 hours if there are no bids.
  • Domain Backorders:
  • Non-refundable if a Domain Backorder credit has been applied to an auction.
  • Refundable within 30 days of the transaction date if not yet applied to an auction.
  • Domain Name Registrations/Renewals:
  • Standard Terms:
    • New Registration: 5 days (120 hours)
    • Auto-Renewal (one-year): 45 days (1080 hours)
    • Auto-Renewal (multiple-year): 5 days (120 hours)
    • Manual Renewal: 5 days (120 hours)
  • Exceptions:
    • .AU, .COM.AU, .NET.AU, .ORG.AU: 3 days (72 hours)
    • .CZ: Manual Renewal – 59 days (1416 hours)
    • .IT: Auto-Renewal / Manual Renewal – 14 days (336 hours)
    • .MX, .COM.MX: New Registration – 45 days (1080 hours)
    • .PE, .COM.PE, .NET.PE, .NOM.PE, .ORG.PE: Manual Renewal – 29 days (696 hours)
    • .PH, .COM.PH, .NET.PH, .ORG.PH: Manual Renewal – 59 days (1416 hours)
    • .SE: Manual Renewal – 69 days (1656 hours)
    • .SG: Manual Renewal – 29 days (696 hours)
    • .SO, .COM.SO, .NET.SO, .ORG.SO: Auto-Renewal / Manual Renewal – 4 days (96 hours)
    • .UK, .CO.UK, .ME.UK, .ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 days (120 hours)

Pre-Registrations

For gTLD pre-registrations, application fees are non-refundable. For more information on pre-registration refunds with the Donuts Inc. family of TLDs, see Donuts’ Pre-Registration Refunds and Auctions Policy.

Expert Services

If an Expert Service has already been performed, it is non-refundable. If not yet performed, it is refundable within 30 days of the transaction date.

Get Started Service

If a Get Started Service has already been performed, it is non-refundable. If not yet performed, it is refundable within 30 days of the transaction date.

Hosting Services

If a Hosting Service has already been performed, it is non-refundable. If not yet performed, it is refundable within 30 days of the transaction date.

Purchased Product with Free Domain

If a purchased product includes a free domain name, canceling the purchased product will result in the deduction of the list price for the domain name from the refund amount.

Services

  • Website Services:
  • Build Fee: 30% cancellation fee when in progress, 70% cancellation fee when the site design is delivered for review. Non-refundable once the first revision is completed or after 30 days of the transaction date. Once performance has begun, web service design is considered completed 180 days from the transaction date and will not be eligible for a refund thereafter.
  • Hosting: Eligible for a refund as defined in the “Standard Refund Terms” stated above.
  • Logo Design: 40% cancellation fee when in progress, non-refundable once artwork is delivered or within 30 days of the transaction date.
  • Website Makeover Services:
  • 30% cancellation fee when in progress, 70% cancellation fee when the site design is delivered for review, non-refundable once complete.
  • Website Care and Marketing Services:
  • If the plan has been used during the billing period, the subscription is non-refundable.
  • Marketing Services Premium: Included in a bundle with Website Design Services will be closed and ineligible for a refund after 6 weeks of no customer contact.
  • Usage: Defined by completing one or more requests or, if bundled with a Website Design Service, the site design delivery. If no usage has occurred, you are eligible for a refund as defined in the “Standard Refund Terms” stated above.

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees are non-refundable upon renewal.

Website Security

Refunds are available within 30 days of purchase and will only be issued if manual malware removal was not completed.

WordPress Premium Support

Refunds may be granted if the plan is canceled before the end of the billing cycle and no credits have been used. If a service has already been performed during the month, that month is non-refundable. If not yet performed, it is refundable within 30 days of the transaction date. Future unused months of the services may also be refunded if the plan is canceled and a pre-payment was made.

Products Not Eligible for Refunds

  • Appraisals (Express and Certified Appraisals are non-refundable if the credit has been applied)
  • Auctions Memberships
  • Cloud Servers
  • Configuration Add-Ons
  • Discount Domain Club (if used for purchase)
  • Domain: Auctions, Buy Service (non-refundable if a bid has been submitted), Consolidation, or Monitoring
  • Hosting Connection paid Apps (non-refundable once set up)
  • Merchant Accounts
  • Office Max Bundles
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)

Non-Refundable Registrations or Renewals by TLD

.AI, .NU, .AM, .NZ, .AT, .CO.NZ, .BE, .NET.NZ, .CH, .ORG.NZ, .CL, .PL, .DE, .BIZ.PL, .DK, .COM.PL, .ES, .INFO.PL, .COM.ES, .NET.PL, .NOM.ES, .ORG.PL, .ORG.ES, .RU, .EU, .COM.RU, .FM, .NET.RU, .FR, .ORG.RU, .GG, .TC, .GS, .TK, .CO.JP, .VE, .JP, .CO.VE, .KR, .COM.VE, .CO.KR, .INFO.VE, .NE.KR, .NET.VE, .RE.KR, .ORG.VE, .MS, .WEB.VE, .NL, .VG, .NO, .CO.ZA

Refundable Registrations or Renewals by TLD

Except where indicated as non-refundable:

.AMSTERDAM (New Registration and Manual Renewal Only), .ARCHI (Manual Renewal Only), .BIO (Manual Renewal Only), .SKI (Manual Renewal Only), .CA (Manual Renewal Only), .CZ (New Registration and Auto-Renewal Only), .IT (New Registration Only), .MX (Manual Renewal Only), .COM.MX (Manual Renewal Only), .PE (New Registration and Auto-Renewal Only), .COM.PE (New Registration and Auto-Renewal Only

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